Payments via PayNow
Payment support.
All payments for Tiny Embers experiences are processed securely through PayNow. For the fastest help, contact the specific experience you purchased from. You can also reach our payments team directly.
Support
How can we help?
Choose the route that best matches what you need. Sending your request to the right place helps our teams respond faster.
Enforcement review
Ban appeals.
If you believe an enforcement action was incorrect, submit a clear appeal with your Minecraft username, the experience, the reason shown and any relevant context.
Community safety
Report a player.
Help us keep our communities safe. Include the player’s exact username, the experience, when it happened and any screenshots or clips you have.
Account and technical help
Can’t get in?
For connection problems, missing access, gameplay bugs or account questions, contact the team for the experience you are trying to join through its website or Discord.
Before you contact us
Send the right details.
A little context helps us understand what happened and get your request to the right people.
- 01Include your exact Minecraft username.
- 02Name the Tiny Embers experience involved.
- 03Add an order ID, screenshot or clip when relevant.
- 04Never send anyone your password or login code.
